RAM Tracking || RAM Hand to Hand Couriers Parcel in South Africa
How to Track a RAM Tracking on AllCouriersTracking
- Enter your tracking number/Waybill Number in the search box above.
- Click the “Track Now” button.
- Your shipment’s current status and location will appear within seconds.
RAM Hand to Hand Couriers is one of South Africa’s more established domestic courier companies, and the one thing it is known for above all else is a no-subcontractor policy. Every parcel stays in RAM’s hands from pickup to delivery their own staff, their own vehicles, all the way through. No handoffs to third parties within South Africa’s borders.
If you are trying to track a RAM parcel and the status is not making sense, or the waybill number is not resolving, this guide explains everything: where to find your number, what each status actually means, how the business login portal works, realistic delivery timelines, and how to reach someone at RAM when you need a direct answer.
What Is RAM Hand to Hand Couriers?
RAM was founded in 1988 and operates out of its headquarters at 16 Wrench Road, Isando, Gauteng. The company runs more than 40 distribution hubs across South Africa, manages a fleet of over 1,600 vehicles, and employs more than 3,000 people directly. Services cover domestic courier delivery, special handling for high-value and sensitive cargo, bulk commercial distribution, warehousing, and international freight forwarding to more than 20 countries.
The “hand to hand” name describes the custody model. One team RAM’s own handles the shipment from the moment it is collected to the moment it is signed for at the destination. That structure is what makes RAM couriers tracking more reliable for sensitive or high-value shipments compared to networks that broker last-mile deliveries to third parties.
How to Find Your RAM Tracking Number (Waybill Number)
RAM uses the term waybill number rather than tracking number. It is the unique reference assigned to your shipment at booking. You will find it on the physical waybill document, in the shipping confirmation email from the sender, or in any dispatch notification from RAM.
RAM waybill numbers appear in two common formats:
- Alphanumeric format: A reference like RL001097064, typically used for retail and e-commerce shipments.
- Standard waybill format: A structured pattern like AAAA99 – 9999 9999, generated by RAM’s own system for business account shipments.
To track your RAM parcel, go to the Official Tracking Page, enter the waybill number, and click Submit. Basic tracking is open to anyone without logging in and returns a current status summary. Account holders get more detailed scan history through the advanced tracking view, which requires logging in first.
RAM Tracking Login The Business Portal
Business customers with a RAM credit account can log in at portal.ram.co.za for advanced online tracking. This shows a complete scan-by-scan movement history, estimated delivery information, and access to Proof of Delivery documents, which are typically uploaded within 24 to 48 hours of successful delivery.
The Business Portal link also appears on the RAM homepage in the top navigation. If you have forgotten your login credentials, use the “Forgot Password” link on the login screen. New business accounts can be registered at ram.co.za/MyRam/Register. There is no separate RAM tracking login for UK-based or international customers — all account access goes through the same portal regardless of where the shipment originates.
RAM Delivery Tracking Status Messages Explained
Here is what each status in RAM’s system means:
| Status | What It Means |
|---|---|
| Manifested | RAM received the shipment details electronically. The parcel has not yet been physically collected from the sender. |
| Collected | The driver picked up the parcel from the sender. It is now inside RAM’s delivery network. |
| In Transit | The shipment is moving between RAM hubs or is on a linehaul vehicle headed toward the destination city. |
| Out for Delivery | The parcel is on a local delivery vehicle and is on its way to the recipient’s address. |
| Delivered | The parcel was handed over to the recipient. A Proof of Delivery has been recorded in RAM’s system. |
One important note on “In Transit”: RAM scans happen at hub points, not on vehicles in motion. A parcel on an overnight linehaul truck between cities can sit at this status for 12 to 24 hours without any update, which is completely normal. It is not stuck it is just between scan points.
RAM Delivery Times
| Service | Estimated Delivery |
|---|---|
| Domestic Express (major metros) | 1 to 2 business days |
| Domestic Economy | 2 to 5 business days |
| Cross-border (Botswana, Namibia, Lesotho, Eswatini) | 3 to 7 business days |
| International (UK, USA, Canada, Europe, Asia) | 2 to 5 business days via partner networks |
Express domestic service handles same-city and inter-city deliveries within South Africa. Economy is the slower, lower-cost option for less time-sensitive shipments. International deliveries, including to the UK (Leeds and other cities) and Canada, move through RAM’s partner network rather than RAM’s own vehicles since the no-subcontractor model applies within South Africa’s borders only.
RAM Contact Details
- Phone: 0861 726 726 (0861 RAM RAM)
- WhatsApp: 082 372 6726
- Email: [email protected]
- Headquarters: RAM Hand to Hand Couriers 16 Wrench Road, Isando, Gauteng, South Africa
The phone number 0861 726 726 is RAM’s main customer service line for tracking queries, delivery issues, and general questions. The WhatsApp number at 082 372 6726 is the faster option during business hours for straightforward queries. For shipment disputes or formal complaints, email creates a written record that is easier to follow up on.
Common RAM Tracking Problems and Solutions
Waybill number returns no results. Double-check the format no extra spaces, no missing characters. If the booking was made within the last few hours, the record may not yet be in the public tracking system. Try again after 2 to 3 hours.
Status stuck at “Manifested” for over 24 hours. This means collection has not happened yet, or the collection scan was missed. Call 0861 726 726 with your waybill number. The agent can check whether a driver has been assigned to collect.
No update after “In Transit” for more than a day. On long-distance linehaul routes, the parcel sits on a truck between hubs without triggering any new scan. Give it 24 hours before raising a concern. If it passes 48 hours with no change, call or WhatsApp RAM directly.
Shows “Delivered” but nothing was received. RAM records a Proof of Delivery at every handover. Business account holders can view the POD on portal.ram.co.za. Non-account holders should contact [email protected] and request the delivery confirmation by waybill number.
FAQs
Can I track a RAM parcel without a waybill number?
No. The waybill number is the only identifier RAM’s tracking system accepts. If you do not have it, contact the sender they should have it on the dispatch paperwork or booking confirmation.
How does the RAM tracking login work for business accounts?
Business account holders log in at portal.ram.co.za with their account credentials. This unlocks advanced tracking with full scan history and access to POD documents. Non-account holders can only use basic tracking at ram.co.za/track without logging in.
Does RAM deliver internationally to Canada and the UK?
Yes. RAM’s international service covers the UK, Canada, the USA, Europe, and Asia through freight partner networks. For deliveries to Leeds and other UK cities, or Canadian addresses, transit times are typically 2 to 5 business days on major routes.
Is “RAM tracking” the same as Dodge RAM vehicle tracking?
No. This article is about RAM Hand to Hand Couriers, a South African courier and logistics company. Dodge RAM truck GPS and telematics tracking is a completely separate product built into the vehicle. If you are looking for Ram truck tracking information, check the Ram Trucks website or your owner’s manual.
How do I get Proof of Delivery from RAM?
RAM credit account holders can access POD documents through portal.ram.co.za within 24 to 48 hours of delivery. Customers without a portal account should email [email protected] and request the POD by quoting their waybill number.
Conclusion
RAM’s tracking system runs on the waybill number get that right and everything else is straightforward. Basic tracking at ram.co.za/track is open to anyone without an account. Business users get full scan history and POD access through portal.ram.co.za. The most common reason tracking looks stuck is a scan gap between hubs on linehaul routes, which is normal. If something genuinely seems off after 48 hours, 0861 726 726 and WhatsApp at 082 372 6726 are both direct routes to RAM’s customer service team.
